About Me

Although I am not actively looking for a new job at the moment, I always carefully study a good offer. A proposition in the north of Norway would get the most attention from me.

Contact Details

Simon Couderc
Oslo, Norway
+47 40.74.56.63
simon.couderc@outlook.com

Download Resume

Work

Xeneta AS, Oslo, Norway

Custom Solutions Engineer • January 2019 - Present —

  • Stronger focus on custom reports
  • Customer technical reference for external API

    • Support Engineer • June 2017 - December 2018 — 1 year, 6 months

  • Building a brand new and scalable customer support architecture for a fast growing company.
  • Creating an architecture to automatically deliver custom reports for customers.
  • Swiss-Army knife IT guy for internal requests.
  • Deputy IT support manager

    • Blue Tree Systems Ltd, Galway, Ireland

    Technical Support Analyst • July 2016 - June 2017 — 1 year

  • Providing phone and ticket support to Blue Tree Systems customers
  • Technical analysis including: Research in previous cases, Active Directory management, SQL queries to databases, etc

    • SAP SSC Ltd, Galway, Ireland

    SAP Business ByDesign Support engineer • June 2014 - June 2016 — 2 years

  • Providing phone and ticket technical support to SAP Business ByDesign Customers.
  • Including : Solution search in internal documentation, technical analysis, efcient interfacing between developpers and end customers

    • Electronic Arts Inc., Belfast, Northern Ireland

    French EA Gaming agent (Onsite by Concentrix Ltd.) • September 2013 - May 2014 — 8 months

  • Providing phone and email technical support to French speaking EA customers

    • Les Papillons Blancs de Bergerac, Bergerac, France

    Intern • April 2012 - June 2012 — 2 months

  • Work placement at Les Papillons Blancs de Bergerac, Work on the website of a charity providing jobs to mentally deficient people

    • Education

    University of Technology, Bordeaux, France

    IT HND• June 2012

    First level education on all areas of IT including : Pogramming in various languages, Project management, Teamwork, Communication, Legal, etc.

    Lycée Maine de Biran, Bergerac, France

    Baccalauréat ( 'A' Levels ) • June 2010

    Baccalauréat SSI French equivalent of A' levels in Mathematics, Physics and Engineering Sciences

    Languages

    • French
    • English
    • Italian
    • Norwegian (in progress)

    Skills

    Programming Languages


    • Python
    • PHP
    • SQL (PGSQL, SQL Server)
    • C++
    • Javascript
    • HTML / CSS

    Softwares


    • SQL Server
    • SalesForce
    • Atlassian Jira / Confluence
    • MS Office / LibreOffice
    • Active Directory

    OS


    • Windows ( XP to 10 )
    • Linux
    • Android
    • Mac OS

    Soft Skills


    • Communication
    • Teamwork
    • Flexibility
    • Learning capacity

    Colleagues Testimonials

    • Extrêmement efficace ! C’est le terme qui me vient à l’esprit pour décrire Simon. J'ai eu le plaisir de travailler avec lui pendant 1 an, ses compétences interpersonnelles ont permis de maintenir une très bonne ambiance au sein du groupe de travail. Simon est un collègue proactif, serviable, appétant au travail d'équipe, vous ne regretterez pas de l'avoir dans votre société.

      Jeoffrey Favreaud - Colleague at Electronic Arts - 2014

    • Simon is a detail-oriented advisor who matches customers like a hawk without ever losing sight of the strategic objective. He got the business acumen and IT skills higher than the median. Nice guy, funny and open minded to the world. Good value for his recruiters actually.

      S. T. - Colleague at Electronic Arts - 2014

    • Simon has the troubleshooting and listening skills necessary to extract information from customers while providing outstanding customer support. [He also] possesses solid technical knowledge of system builds, software and gaming industry which have enabled him to slove issues efficiently. His ability to remain unflustered during frenzied periods like the new game releases proves his ability to work well under pressure.

      Adrian Adamczyk - Manager at Electronic Arts - 2014